Summary
There are also many weaknesses to the India HRO/BPO and regarding this article RPO markets. Many of the drawbacks to HRO providers based in India make the Phillippines a safer bet.
Analysis
There are also many weaknesses to the India HRO/BPO and regarding this article RPO markets.
Many western clients are experiencing cultural differences and economic barriers due to India’s English dialect and accent differences and the rising cost of labor and overhead in tier one cities.
Strong alternative continue to emerge in the Philippines as it providers expand overseas to cut costs. New Phillipines RPO sites focus on customer service support, technical support, human resource and financial and accounting services.
The Philippines is one of the largest English speaking nations with a strong IT orientation and a talent pool of 29 million, Indian outsourcing companies are expanding operations in China, the Philippines, Vietnam and Kenya in a bid to stay competitive as higher wages, expensive property prices and a rising rupee eat into profits.
