Study Group: Business Process Outsourcing Experts
Council Members in this Study Group: 1415
This study group may include experts knowledgeable on commercial banking, retail banking, asset management, mortgages, consumer finance, exchanges, capital markets, transaction processing, credit cards, insurance, and business services.
Contact Gerson Lehrman Group to survey or consult with members of this Study Group
Leading institutions connect with members of this Study Group through GLG
Leading Experts in this Study Group
David ZiolkowskiCOO/CIO
DOCTOR'S MEDICAL CENTER-SAN PABLO
David Ziolkowski is COO/CIO of Doctors Medical Center in San Pablo, CA. He is responsible for all hospital operations, as well as all Hospital IT functions. Prior to that, Mr. Ziolkowski was Senior Vice President and Chief Information Officer at the Sampson...
Howard BruckChief Information Officer
HUDSON VALLEY BANKHoward Bruck is Chief Information Officer at Hudson Valley Bank, a commercial bank. He has over 25 years of experience in the information technology sector. He specializes in financial services technology, outsourcing, hosting, databases, ERP, CRM, BI...
John PirontiChief Information Risk Strategist
Archer Technologies, L.L.C.John Pironti is Chief Information Risk Strategist at Archer Technologies, a Governance, Risk, and Compliance solution provider. Previously, he was the President of IP Architects, a management consultancy. He is formerly the Chief Information Risk Strategist...
- Izak Mutlu
Vice President- Information and Product Security
SALESFORCE.COM, INC.Izak Mutlu, CISM, is the Vice President of Information and Product Security at Salesforce.com, a company specializing in customer relationship management software. He is responsible for managing IT security, architecture, design, implementation, and operations....
Patrick YoungFounder and Chairman
Derivatives VisionPatrick Young is the Founder and Chairman of Derivatives Vision, a securities exchange advisory and media company. Mr. Young has over 22 years experience in securities exchanges focused on ETFs, hedge funds, single stock futures, stock exchange structures,...
GLG NewsSM Analyses by this Study Group's Leading Experts(?)
Opinions and analyses expressed in GLG News are solely those of the author. See the Terms of Use for details.
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Another “Captive BPO” Acquisition by Indian Outsourcer
November 20, 2009
Analysis by: Thomas Reilly, Chief Executive Officer,WNS Expands Global Presence Into Latin America | money.cnn.com
This week, with very little fanfare, WNS Global Services (NYSE: WNS) announced the launch of a new delivery center in Costa Rica. The press release focused on the center in San Jose as WNS’s “entry into Latin America” - but behind the scenes WNS has pulled-off the coveted “hat-trick” in outsourcing terms. WNS has in fact successfully “spun-off” of client owned share service center (a "Captive SSC") using a classic model for growing a BPO business.
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Financial Armageddon off the table; now what?
November 19, 2009
Analysis by: Mark Mariotti, Chief Executive Officer,Goldman Sachs launches $500M small-business venture | www.njbiz.com
Since we all seem to agree that financial Armageddon is off the table, and multiple iterations of TRILLIONS of dollars of current US taxpayer capital & debt has flooded the economy, we all seem to also agree the future impact of this indebtedness is unknown.We also seem to agree that US small business can take us forward and create more opportunity and jobs.
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Expect More to Come - Acquisition of "Captive" Client Centers by BPO Players
November 5, 2009
Analysis by: Thomas Reilly, Chief Executive Officer,Cognizant buys UBS back office provider for $75 mln | www.reuters.com
Cognizant acquired UBS’ Indian Subsidiary for $75 million - the former supports UBS around the globe with Knowledge Process Outsourcing (KPO), Business Process Outsourcing (BPO) and IT Outsourcing (ITO) and employs 2,000 people in India.As part of the deal, UBS signed a 5 year $442 million service agreement with Cognizant.This "Captive Spin-Off" Approach is tried and true approach in outsourcing and a large number of similar transactions are currently in progress around the world.
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Next Big Thing - Service Outsourcing In China
October 31, 2009
Analysis by: Thomas Reilly, Chief Executive Officer,China Will Sustain Growth Rebound, Central Bank Says | www.bloomberg.com
The next push by the government is "Service Outsourcing" which aims to:1) Make use of the boom in white collar labor - University graduates in China ballooned from 600k per year in 1998 to more than 7.5 MM in 2009;2) Increase competitiveness and transparancy by encouraging use of third-party outsourcers for Chinese businesses and government agencies;3) Limit dependency on manufacturing to power the economy - billed as a "green initiative" but also developing a "Service Economy" of 300 MM people.
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October 24, 2009
Analysis by: Harnath Sithamraju, Consultant,Three solar companies set up units in Andhra | www.business-standard.com
There is lot of scope and room for expansion of power generation in India.Solar power will prove a boon for energy hungry population. There is an urgent need for more such projects.
Members in this Study Group include these company types:
- Business Process Outsourcing (BPO)
- Benefits Administration & Payroll Processing
- Consulting Firm
- Independent Consulting Firm
- Individual/Small Consultancy
Members in this Study Group often have these job titles:
- Director
- Principal
- Consultant
- Chief Executive Officer
- President
- Human Resources Director
- Human Resources Manager
- Managing Director
Related Study Groups
GLG Live Meetings with this Study Group's Leading Experts (?)
September 22, 2009 | Boston
Seminar: Securities Exchanges - Re-Regulation, New Entrants, and New Dynamics (Boston)August 25, 2009 | New York
Seminar: Merger & Acquisition Accounting (New York)May 21, 2009 | Hong Kong
GLG Seminar: (Hong Kong) Bear Market Winners: China Outsourcers?GLG Webcast: Bear Market Winners - China Outsourcers on May 21, 2009 at 7:30AM ET
05/21/2009
View Webcast