All GLG News Analyses Filed Under: Business Services
Analyses are solely the work of the authors and have not been edited or endorsed by GLG.
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Thomas ReillyChief Executive OfficerNext Horizon, China
Another “Captive BPO” Acquisition by Indian Outsourcer
November 20, 2009
WNS Expands Global Presence Into Latin America | money.cnn.com
This week, with very little fanfare, WNS Global Services (NYSE: WNS) announced the launch of a new delivery center in Costa Rica. The press release focused on the center in San Jose as WNS’s “entry into Latin America” - but behind the scenes WNS has pulled-off the coveted “hat-trick” in outsourcing terms. WNS has in fact successfully “spun-off” of client owned share service center (a "Captive SSC") using a classic model for growing a BPO business.
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ADP - Mid Market is the 2010 Target
November 19, 2009
ADP Delivers Breakthrough Integrated Workforce Management Solution | www.ebizq.net
ADP is making a strong push into the mid market for 2010. ADP now delivers a single-source, integrated experience for mid-market companies including a robust HR, benefits administration, payroll and time and attendance solution. The solution, specifically designed for mid-sized businesses (50-999 employees), helps companies focus on what matters most to their organizations – their business, their employees and their bottom line.
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5 Ways Social Media Gives Job Seekers an Advantage in a Recession
November 15, 2009
5 Ways Social Media Gives Job Seekers an Advantage in a Recession | recareered.blogspot.com
This is a republication of an article I guest wrote for NewMediaHire.
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Equity Derivatives: Cautious Optimism Among U.S. Institutions
November 13, 2009
Equity Derivatives: Cautious Optimism Among U.S. Institutions | www.greenwich.com
North American institutional investors reveal equity derivative market trends.
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Equity Derivatives: Growth in Europe
November 13, 2009
Equity Derivatives: Growth in Europe | www.greenwich.com
Institutional investors discuss market trends in European equity derivatives.
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Why PE-funds want to exit BPO companies
November 9, 2009
PE funds' exit could shake up BPO space | in.biz.yahoo.com
How PE-funds backed BPO businesses are different from public equity-backed BPO businesses, how public equity-backed BPO businesses have cracked the code on value creation, and why they are best positioned to drive further value creation in this sector.
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Thomas ReillyChief Executive OfficerNext Horizon, China
Expect More to Come - Acquisition of "Captive" Client Centers by BPO Players
November 5, 2009
Cognizant buys UBS back office provider for $75 mln | www.reuters.com
Cognizant acquired UBS’ Indian Subsidiary for $75 million - the former supports UBS around the globe with Knowledge Process Outsourcing (KPO), Business Process Outsourcing (BPO) and IT Outsourcing (ITO) and employs 2,000 people in India.As part of the deal, UBS signed a 5 year $442 million service agreement with Cognizant.This "Captive Spin-Off" Approach is tried and true approach in outsourcing and a large number of similar transactions are currently in progress around the world.
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Mitchell International Industry Trends Report | Q4 2009 - Canada Numbers
November 2, 2009
Mitchell International Industry Trends Report | Q4 2009 | www.mitchell.com
This report has some very good data on the Canadian Collision Repair Market.
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Thomas ReillyChief Executive OfficerNext Horizon, China
Next Big Thing - Service Outsourcing In China
October 31, 2009
China Will Sustain Growth Rebound, Central Bank Says | www.bloomberg.com
The next push by the government is "Service Outsourcing" which aims to:1) Make use of the boom in white collar labor - University graduates in China ballooned from 600k per year in 1998 to more than 7.5 MM in 2009;2) Increase competitiveness and transparancy by encouraging use of third-party outsourcers for Chinese businesses and government agencies;3) Limit dependency on manufacturing to power the economy - billed as a "green initiative" but also developing a "Service Economy" of 300 MM people.
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Getting The Most From Your CRM Deployment
October 29, 2009
CRM Software Benefits | www.crm-solutions-guide.com
General OverviewOrganisations are realizing the benefits of deploying a CRM (Customer Relationship Management) system. It has become critical to track the activity history and contact information within each customer account. This is especially true for companies building strategic partnerships with long sell cycles. The key is to condense the issues associated with deploying a CRM solution and establish pre deployment criteria ideas focused at gaining the most benefit from their solution.
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